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Concierge Post Operation Policy

Care & Procedures

Booking Policy

A $300 non-refundable deposit is required when booking post-op care packages. The remaining balance is due 1 week prior to the start of services. Failure to fulfill payment will result in cancellation and your deposit will be non-refundable. We will accommodate 1 reschedule and dates will have to be adjusted by the client to suit the availability of Esthetics by LaKenya. Payments can be made by an invoice link (includes a 2.9% percent processing fee + .30 per transaction). All deposits are non-refundable and non-transferable.


Time Frame Policy

Private care start time will begin at the time of discharge from the surgical center. We reserve the right to begin start time prior to discharge in the event that the patient requires excess time in PACU requiring our staff to wait for the patient's release. In the event that you do not meet discharge requirements, your nurse will require your return to the recovery room for further monitoring. This wait time will be deducted from your purchased hours. In the event of an emergency and transfer is required to a hospital under no circumstances will refunds be granted as the nurse will remain on standby for your release and be available for teleassistance. 


Emergency Care Policy

We reserve the right to react promptly to a potential medical emergency and are required by law to call EMS immediately if a patient presents as unstable. In the event that hospitalization is needed any care/ nursing hours booked with the nurse are non-refundable and may not be transferred for other services. Our staff will be available 24/7 for teleassistance for patients and hospital medical staff. Esthetics by LaKenya will assume no responsibility for hospital bills or fees accrued due to hospitalization or services rendered in a 3rd party facility.


Parking Policy

Clients are responsible for parking the nurses. If there is a shift change with nurses, each nurse parking will be billed directly to the patient room or invoiced after service is rendered.


Booking Policy

Please book all packages for your ACTUAL surgery date. Please text us at (321) 474-4910 to Book or confirm availability.




• Clients are responsible for providing accurate & correct contact information via the consultation form. The Client is also responsible for updating any personal contact information at the time of change. This is important to avoid any possible miscommunications or updates pertaining to your scheduled services.


• All packages require companionship for the first 24 hours after surgery. If you are planning to travel alone you must get prior approval and pay for additional care ($500) for overnight care on post-op day 1.


• All payments toward services and invoices are FINAL and non-refundable, non-refundable deposits for all services are valid for 1 year from the time of booking.


• Refunds will not be issued under any circumstance for non-refundable deposits or payments paid on service invoices.


• Balances must be paid in full 7 days prior to your date of service. If the balance is not paid in full, your service appointment will be canceled ON YOUR DUE DATE at 11:59 PM EST & a new non-refundable deposit of $300 will be required to rebook services. No exceptions.


• No downgrading of post-op services will be honored after your invoice is paid in full. No exceptions! • Credit card authorization forms are required for all services booked.


Cancellation Policy

• Cancellation of appointment(s) for any reason including at the time of your pre-op appointment by the surgery center will result in no refund & forfeiture of all payments made for services.


• A deposit can be transferred one time complementary to a different date. The second and any additional schedule changes will incur a $75 transfer fee.


• Same-day cancellation of appointment(s)/services for any reason will result in forfeiture of full payment of scheduled services.


• If your package is paid in full and you cancel your package before your service date, you will not receive a refund for any amount including your FULL balance paid.


• Payments towards post-op care packages may be considered for a partial refund if the procedure is canceled by the surgeon/surgery center due to inoperable conditions. Approval by Esthetics by LaKenya LLC is based on documented proof from the declining physician on a business letterhead with an explanation, and at the discretion of Esthetics by LaKenya.


Reschedule Policy

• Rescheduling of appointments must be requested at least 72 hours before the scheduled appointment date. Reschedules will be based on availability.


• If you wish to cancel an appointment scheduled for services for any reason, please notify us in writing, via email, at


• Appointments canceled at least 24 hours before the scheduled time are eligible to receive a 75% refund of any amount paid, minus any non-refundable deposits/fees. Refunds are processed on a monthly basis. Failure to provide a minimum 24-hour cancellation notice is considered a NO SHOW, resulting in the forfeiture of any paid fees.


• Please note: Refunds may take 5-10 business days to process and reflect in your account, based on your banking institution.


Late/No-Show Policy

• Our concierge post-op care providers typically arrive 10-15 minutes early to set up, ensuring that your service begins promptly at the scheduled time.


• It is considered a no-show if a client is unreachable and/or not present at the location address provided to receive a mobile service within 10 minutes of the start time.


• After the 10-minute grace period, a $75 No-Show fee will apply. No-show fees must be paid before a post-op care provider returns to provide additional mobile services.


• If a no-show occurs and more upcoming appointments are scheduled (as in a massage series), the No-Show fee must be paid within 24 hours of the next appointment. If more than 2 no-shows occur within a series, a Penalty Fee of $250 will apply and the series will be canceled.


• The Penalty Fee will be subtracted from monies paid toward the services. Any remaining funds will be refunded to the client according to our Reschedule/Cancelation Policy. If monies paid for a series are less than enough to cover the Penalty Fee, an invoice for the remaining balance will be sent to the client. • If the client is a no-call no-show for scheduled services client is deemed ineligible for future services unless payment is paid in full at the time of booking.


IV Drips

• IV therapy drips & iron infusions must be scheduled for 24-48 hours after your scheduled surgery.



• We service residency within 25 minutes of the Miami International Airport. If your lodging is beyond 25 minutes of the Miami International Airport, your services WILL BE CANCELED.


• If your surgery center is out of driving distance for transportation you are responsible for your own transportation. Approval is required if your place of recovery is not within 10 miles of your surgery center.


• We DO NOT under any circumstance service Miami Beach, Cutler Bay, Homestead, or the Miami Executive Airport area.


• For post-operative services in Broward and Palm Beach County prior approval is needed and a travel fee will apply.

• We service Brevard, Orange County, and other neighboring cities based on the case.


• Services will be canceled if lodging is outside of the acceptable jurisdiction without prior approval.


Esthetics By LaKenya - Facial, Waxing, Chemical Peel, Micro Needling, Brazilian Wax, and Bikini Wax.

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